Free tool · from Your Phone Is a Shop

Objection Reply Builder

“It’s too expensive.” “I’ll think about it.” “What’s your best price?” Choose what they said, add a line about what you sell, and get replies for a message, an email or a call that answer the real objection without discounting or pushing.

Free, with no sign-up. It runs in your browser, and nothing you type is sent to us.

1. What did they say?

2. Where are you talking, and how?

Channel

Tone

3. What you sell

Filled in with an example (a leather belt). Replace it with yours; the replies update as you type.

More details (optional)

How it works

Every objection hides a different question

  1. Choose the objection. These ten are the ones small sellers hear most, in messages, at stalls and on calls.
  2. Choose the channel and the tone. A message is two lines; an email can carry a summary; a phone answer is something you can say out loud.
  3. Add what you sell, the price and the one fact that makes it worth the price. The replies use your words.
  4. Read what is really going on, what not to say, and the replies. Copy one, make it sound like you, and send it.

The principles

The six objections in Your Phone Is a Shop

One chapter each in Part IV of the book. The other four here follow the same rule.

  1. “It's too expensive.” Move the question from “is it cheap?” to “is it worth it?”, with a comparison the buyer can check against their own life.
  2. “I'll think about it.” Find the question they didn't ask, and answer it.
  3. “Let me look around first.” Ask what they liked and what put them off, before they go.
  4. “Just give me your best price.” State the page price, and earn two minutes to explain what it buys.
  5. “I'll wait for the sale.” Be honest about how you run sales, and give today a real reason.
  6. When they push past your floor. Give them a dignified way to say yes, and never go below the floor you wrote down.

The rule underneath all ten: find the real question, answer it honestly, and end with one next step. A payment, a date or a pleasant goodbye, never nothing.

The book behind the tool

The whole trade of selling from a phone

These replies come from Part IV of Your Phone Is a Shop, Selling in the conversation: one chapter for each of the six objections, the four questions to ask before any pitch, and why closing is simply asking. The rest of the book covers finding twenty strangers a week, posting like a person, keeping customers and growing past one phone.

Buy the PDF · US$39.99 About Your Phone Is a Shop

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For closing one-to-one, from a stage and on camera, see People Buy Certainty: twelve closes, twelve stage strategies and the camera close.

Cover of Your Phone Is a Shop by Ludovic Chan

A second pair of eyes

Want someone to read your actual conversations?

Both selling books have an optional review by the author, on your real profile, posts or recorded calls.

Book + 45-minute shop review

US$239.99

The PDF plus a private call with the author. You send your profile, your last thirty posts, your product page and your numbers; on the call you find the three things costing you the most sales and leave with a written list of what to change this month, in order.

Book the review

Book + close review (two recorded calls reviewed in writing + 45-minute call)

US$229.99

The PDF, plus a written review of two of your recorded sales conversations (or your talk draft) showing exactly where each was lost and what to say instead, and a private 45-minute call with the author.

Book the review

Questions

Objections, answered

What is the best response to “it’s too expensive”?

Don’t discount and don’t argue. Move the question from cost to worth with a comparison the buyer can check: how many cheap ones they have bought, what it costs per year, what comes with yours. If the price is still a real barrier, offer a smaller version, never a cut on the same thing.

How do I respond to “I’ll think about it”?

Take the pressure off and ask what they want to think over. It is almost never time. It is a question, a worry or a person they need to check with. Answer that, and the thinking is usually done. If the reason is real, agree a day to follow up and keep to it.

Should I give a discount when someone asks for my best price?

Not on the same item. If your price moves for whoever asks, it was never your price. Offer a structure instead: a bundle, a second item, a returning-customer rate that applies to everyone. The price holds, and the buyer still gets a better deal for buying more.

Are these scripts pushy?

No. None of them uses fake deadlines, invented scarcity or pressure. Each one finds the real question behind the objection, answers it honestly and asks for one next step. Pressure loses more sales than it wins.

Can I use them for services or business-to-business sales?

Yes. The objections are the same whether you sell candles in messages or consulting on calls. Put your service in “What you sell” and the replies adapt.

Is anything I type saved?

No. The replies are put together in your browser. Nothing is sent to our server or stored.